Shipping & Returns
All items are shipped within 3-5 business days and a tracking number will be provided. We offer FREE SHIPPING on all items and the items may be shipped: USPS, UPS or FEDEX depending on weight and size. We ship to the United States only (excluding Alaska, Hawaii & Puerto Rico).
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options. Depending on the shipping provider, shipping date estimates may appear on the shipping quotes page.
Unopened items may be returned to us for a refund within 14 days of delivery. We are unable to return/refund any shipping and handling charges.
If you have any questions or issues with your order, please contact us and we'll resolve your issue. We aim for five star service and want you to be happy - period. If the item(s) is damaged in transit or DOA, an exchange will be made or refund issued. We also offer a money-back guarantee on products returned within 14 days. In order to receive proper credit on your return, please contact us for a Return Authorization Number. Returns will be assessed a 20% restocking fee. If the package is refused or returned without our issuing of an RA or without the RA # on it, a 25% restocking fee will be applied. Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be paid by the customer, with tracking number and insured. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.
Health department regulations do not permit us to accept opened, laundered or used items. All items must be returned in its original condition, with all tags attached.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Cottons R Us value and respect your personal information and will not share your information with anyone. If you should have any questions or concerns, please email us at firstname.lastname@example.org.